Do write your details to the link, for assistance.
And provide your nec details, so that Starhub can look into your case.
Please write in to http://bit.ly/StarHubQuery with your details for us to assist you.
I have three CIS mobile lines, Cable TV and Cable Internet with Starhub ... basically a Hubber.
I just want to recontract my CIS mobile line which contract expired and now I'm paying normal rates!!!
Yes, I posted one questions and you direct me to http://bit.ly/StarHubQuery.
I posted numerous question in http://bit.ly/StarHubQuery, and you can't "help" me.. ...
( Your standard answers are always .. .. . no stock, cannot reserve...)
In the end, you made your customer a fool, everyday after work visit Starhub Shop outlet looking for iPhone6S Plus stock... ...
Well, first stop asking me to write to http://bit.ly/StarHubQuery. (b'cos my problem is still around)
Two, You provide my basic telco needs, but RED/ORANGE too can provide me that.... ....
I stay with you hoping you can provide me extra mile service, but unfortunely you lost your sight... ...
It really time to say goodbye .. ...
About the normal rates you are to pay after contract expire;
Maybe if you want would check another post, refer to my link below.
Contract over, given an option, but failed to explain about taking or not taking those options.
By logic, subscription and CIS discount should remain same, no change.
But using the argument (your past posts) it has no meaning.
By using VAS for recontract, this is baseless reason &or argument.
Recontract is a necessity, but VAS is just an option where customer can chose or not.
What if you had said you no need for that VAS, then what will they use next.
VAS is just a service, as there is no physical value in it.
Recontract voucher is a physical value that in true form, $money$.
To me, Starhub cannot cope with current situation, especially for iPhone fans.
What more interesting is that there are getting more and more customers complaining about their attitude.
Once we become hubber &or loyal customers, what we see is their Back facing us.
New customer will see them face to face in Front.
Don't blamed them, they are train to be like that....always negative answered.
Reading you previous post about the iPhone, you will definitely get is not new, it is "replacement" set, meaning "Refurbished" phone.
This just happened to one customer having the iPhone that was damaged; brand new handset.
That customer, was given 3 options; repair, refurbished, new but not that brand new without box!
For me, i rant on another thread;
In the end, i just sign up SingTel with $150 port-in-discount.
Recontract vouchers issued to customers are subjected to assessment criteria and may change from time to time.
Hence what value of voucher will differ accordingly.
You can PM me your account details so that we can review your request.