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Poor Mobile Network

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Valued Commentator

Poor Mobile Network

Hi, I have recently switch to StarHub and noticed that the 4G network is really very slow though showing full bar of network. It cannot even load Google search page. 

The areas are Choa Chu Kang, downtown, Jurong east that I noticed. 

 

Kindly improve the 4g network. 

3 REPLIES 3
Alumni (Retired)

Re: Poor Mobile Network

Hi ww_wongwei

 

Network coverage may differ from location to location due to blindspots. There are also other factors which may affect coverage and speeds as well - including (and not limited to) human and mobile traffic in the immediate area.

 

If you need further assistance on coverage, please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

 

- Amy
Valued Commentator

Re: Poor Mobile Network

Hi Amy,

I understand this. However i have check with my friend was is using starhub
as well, i have difficulty loading any pages on safari while she is able to
load smoothly and play videos when she is beside me.

Can i check whats the issue? she is using iphone xr while i am using Iphone
XS.
Alumni (Retired)

Re: Poor Mobile Network

For further technical assistance as shared, please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you.

 

- Amy