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Lost of SIM card

New Commentator

Lost of SIM card

Hi, I lost my sim card on a trip and will need a replacement. As my account is bundled under my brother name, will I be able to get the card without him being present to collect it? Thxs
Grand Guru

Re: Lost of SIM card

First, you need to make a report of loss SIM card thru Hotline 1633  voice prompt  1  1  5  

Follow Voice prompt.. English = 1   Mobile = 1   Lost SIM card = 5 ..continue...


When you are going to collect, an Letter of Authorization with your brother's signature is required.


You need to bring this Letter of Authorization together with both your brother & yours Original NRICs.


Take note that this is "Customer service related matter", of which some Starhub shops do not handle, link.

Also take note below on the link, there is"Type of Service :  Replacement of SIM card"  requirement;





I am not Starhub staff &or related to.