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Huge spike in data usage, not the norm, pls help!

Valued Commentator

Huge spike in data usage, not the norm, pls help!

Hello starhub team, I average about 50-100mb a day but yesterday recorded usage at 510mb! I tracked back my usage for the day and can only recall an app download (80mb) as the big usage. Else I had been in WiFi most of the day.

Can you please help me check what happened?
4 REPLIES 4
Grand Guru

Re: Huge spike in data usage, not the norm, pls help!

Hi  @Mike wan

 

Please do submit your request to  PM  Ng Wei Hao  or  Santosh Rai

 

How to send a PM (Private Message) on StarHub Community?

 

Did you do any upload, as upload is include as chargeable, as data usage are calculate both upload and download.

 

 

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I am not Starhub staff &or related to.

 

Alumni (Retired)

Re: Huge spike in data usage, not the norm, pls help!

Hi Mike wan, 

If you are an IPhone user, do check on this thread mentioned here as similar issues were faced and solutions were given. 

If you are an Android user, go to "settings" -> "Data Usage".

You should be able to see each individual apps takes up how much data and hopefully you'll be able to see which app is the one that has been eating up your data.

Thank you

Valued Commentator

Re: Huge spike in data usage, not the norm, pls help!

Thanks Wei Hao but my last reset was long ago, hence the info in the phone can't give me the breakdown.

Will like to know what my usage was for and hope starhub can give me the insight.

Thanks again
Alumni (Retired)

Re: Huge spike in data usage, not the norm, pls help!

HI Mike wan, 

Do PM me your account details so that we can get the relevant team to assist you on your issue. 

How to send a PM (Private Message) on StarHub Community?

Thank You