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Hub ID upgrade problem

Senior Commentator

Hub ID upgrade problem

Hi There,


I am unable to link Starhub account with my Hub ID. It shows the following message on my account.

Your Hub iD is currently not linked to any StarHub Account. Link and upgrade your Hub iD now!

When I click the "Link and upgrade your Hub ID", it prompted me to key in my NRIC. After submitted the NRIC number, it showed "The NRIC / FIN you provided already exists in the system. Please enter new one."


How can I link Hub ID with my StarHub account? Can someone help me?


Thank you.

Grand Guru

Re: Hub ID upgrade problem

Most probably you do have a valid Hub iD, hence the system detected using your NRIC.


Login to My Starhub app or >> using your Hub iD.

Once you have login, on the top right ICON, click and select Account.


Should you forget your Hub iD, you can use >> and

select  >>Forgot your Hub iD? and follow the instruction.

Or if forget your password, select >> Forgot your Password? and follow the instruction.

Do note that it may required you to use another email as your current email may be listed in system.

After completed login and then you can change your password, email, etc in the profile.


Alternately you could write to forum staff to reset your Hub iD.

Do PM (private message) forum staff to look into your case on this matter.

On top right next to your name click on the Icon and select the Message icon.

As in email format, select >> Compose New Message

In the *Send to; forum staff >>  Amy_Law, Jolene_L

Please submit and provide with the following information;

Registered subscriber Name, NRIC/FIN number, contact, email.



i am not starhub staff &or related to.

Alumni (Retired)

Re: Hub ID upgrade problem

Hi @AfredC, may I know if you managed to resolve you Hub iD issue? - Diane

Senior Commentator

Re: Hub ID upgrade problem

No. I still encounter the issue.
I do have Hub ID before. Before I went to overseas, all the services transferred to my wife account. I didn't use my Hub ID since 2014. I subscribed Starhub mobile under my name when I return to Singapore in 2016. Recently, I want to use Starhub app so I register again. But I am unable to link Starhub mobile account to my Hub ID. I use the same email address to register Hub ID. Thanks.