I totally agree!
In fact, I even tried to bar the premium service by sending the SMS per SH guide, but I didn't get a response. The system puts the burden on the subscriber, which should be the other way around.
I has a suggestion.
Could Starhub print on the invoice on the 2nd sheet, (as the first sheet is the T & C)
and list all (or most problematic) the so-called Premium & 3rd Party Services and also to
include how to unsubscribe each Service, with sms UNSUB to the contact number and the HOTline.
This will also give others Customers who are unaware of these such Services, and keep paying.
This will at least to show that Starhub do care and have done their part so as the Customers will know.
I greatly appreciate StarHub for solving properly regarding about Premium services charged my StarHub Bill.
I have just expereince of over charging on my starhub mobile bills due to the charges coming from the Premium Services from ALTC Pte Ltd. On June 2015 I was charged $40 for the premium services and this month I got a shocking of $150 charge for the Premium Services. As I do not know what is this Premium services is all about, I went down to the Starhub customer service centre located at Tampines Mall. I asked the customer service officer what is this premium services is all about and the officer asked me to call the ALTC Pte Ltd / Allterco Pte Ltd at 66319339 to ask about what is it about and the starhub customer officer told me what he can do is block off the access to the premium services in the future and ask me to call ALTC to enquire about the charges. When I called ALTC, the customer service personal from ALTC say that this Fun2cell is an advertisment or link on ring tones, games and other programs and they say the premium services is activated thru a phone SMS. After talking to the customer service personal from ALTC told me that there is a disclaimer on only 18 years old and above can only use this service and I was shocked to hear that because ALTC never enquire on the user who use the service what age are the user and they say its not their job to check and thus all primary school and secondary school students are all victim of this unknowing services which charged $5 for each request. After reading all the earlier post i feel that Starhub should stop all the premium services unless is been approved by the mobile user cause the user cannot track the usage of such premium services and are they overcharged? I hope Starhub will refund me on the charges i received for the premium charges as i feel that i have been cheated on this issue. So many years as a customer with Starhub i never encounter such problem until last 2 months this issue arise. It is very disturbing for me whcih i feel i am unfairly treated for this issue.