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Cannot link Starhub account. The NRIC / FIN provided does not belong to a valid customer.

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New Commentator

Cannot link Starhub account. The NRIC / FIN provided does not belong to a valid customer.

In this page https://login.starhubgee.com.sg/sso/AssociationEnterNricServlet

I cannot link my Hub ID to Starhub account. It always give this error:

"The NRIC / FIN provided does not belong to a valid customer"

 

But I have double check my FIN and it is correct. Don't know what I can do. Please help!

3 REPLIES 3
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Grand Guru

Re: Cannot link Starhub account. The NRIC / FIN provided does not belong to a valid customer.

Hi  @hlung

 

The username may not be NRIC.

Mine is using an email address.

If you cannot remember you user name.

 

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Hub iD Login

 

 

Forgot your Hub iD?

 

-------------------------------------------

 

Do click at the "Forgot your Hub iD"

 

It will asked for your NRIC / FIN.

 

This will reset your Hub iD.

 

 

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I am not Starhub staff &or related to.

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Grand Guru

Re: Cannot link Starhub account. The NRIC / FIN provided does not belong to a valid customer.

@hlung

 

If you are still having problem,

 

Please do submit your request and include subscriber detail, and reference to this thread to   Santosh Rai  to assist and look into your case on this matter.

  

How to send a PM (Private Message) on StarHub Community?

 

I would suggest to make a photo-copy of your NRIC both front & back /FIN no.

And attached to the PM (email)  Santosh Rai.

 

In this way, they can verify and confirm.

As they may read differently, or error in their System.

 

Please do not include any personal details on this forum, as this is an open forum.

Do note this is weekend, and do it early so that they can expediate for you, if you really need it fast.

 

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I am not Starhub staff &or related to.

 

Alumni (Retired)

Re: Cannot link Starhub account. The NRIC / FIN provided does not belong to a valid customer.

Hi @hlung

 

Please PM me your account details and we will help to check on this matter.

 

Thanks

 

 


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