The NRIC / FIN provided does not belong to a valid customer

[RHUEL]

Hi,

When I try to link my account i always get the ERROR

The NRIC / FIN provided does not belong to a valid customer

Already send email to customer service but no reply, ho to resolve this??

[Amy_Law]

Hi @RHUEL

Let us know your NRIC, StarHub Account details, contact number and e-mail via PM and we will check.

- Amy

[RHUEL]

Hi Amy,

I've send PM to you.

Thanks!

[Amy_Law]

We have replied your PM. - Amy

[swayams]

Hi I have the same problem. Can you help

[Josephine C]

Hi swayams, I've replied to your PM and will assist from there. Thank you

[chandanjitsingh]

I m having problem while I'm trying to link my account to start hub it's giving an error "not a valid customer" ???? Please tell me what to do?

[bbbe_tran]

I am having the same problem. May you PM me?