StarHub Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

The NRIC / FIN provided does not belong to a valid customer

Highlighted
Valued Commentator

The NRIC / FIN provided does not belong to a valid customer

Hi,

 

When I try to link my account i always get the ERROR

 

The NRIC / FIN provided does not belong to a valid customer

Already send email to customer service but no reply, ho to resolve this??

7 REPLIES 7
Community Manager

Re: The NRIC / FIN provided does not belong to a valid customer

Hi @RHUEL

 

Let us know your NRIC, StarHub Account details, contact number and e-mail via PM and we will check.

 

- Amy

- Amy
Valued Commentator

Re: The NRIC / FIN provided does not belong to a valid customer

Hi Amy,

 

I've send PM to you.

 

 

Thanks!

Community Manager

Re: The NRIC / FIN provided does not belong to a valid customer

We have replied your PM. Smiley Happy - Amy

- Amy
New Commentator

Re: The NRIC / FIN provided does not belong to a valid customer

Hi I have the same problem. Can you help

 

Community Manager

Re: The NRIC / FIN provided does not belong to a valid customer

Hi swayams, I've replied to your PM and will assist from there. Thank you

New Commentator

Re: The NRIC / FIN provided does not belong to a valid customer

I m having problem while I'm trying to link my account to start hub it's giving an error "not a valid customer" ???? Please tell me what to do?

Senior Commentator

Re: The NRIC / FIN provided does not belong to a valid customer

I am having the same problem. May you PM me?