Pls Help! "The NRIC / FIN provided does not belong to a valid customer"

[Ashshakir]

When I tried to link Hub ID to Starhub Accounts I always get the ERROR - 

The NRIC / FIN provided does not belong to a valid customer,can anyone help to solve this, PLEASE?

[Hanbali_N]

Hi Ashshakir, 

Do provide me with your details (Registered Name, Registered Mobile Number and Hub ID/Email Address) via PM and a screenshot of the issue you are experiencing so that I may arrange for further assistance from the team. - Han

Click here ---> PM Me Here

[defdanik98]

hi i’m facing the same problem too