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Pls Help! "The NRIC / FIN provided does not belong to a valid customer"

Senior Commentator

Pls Help! "The NRIC / FIN provided does not belong to a valid customer"

When I tried to link Hub ID to Starhub Accounts I always get the ERROR - 

The NRIC / FIN provided does not belong to a valid customer,can anyone help to solve this?

 

 

4 REPLIES
Community Manager

Re: Pls Help! "The NRIC / FIN provided does not belong to a valid customer"

Certainly, Colby. Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll check. 

- Amy
New Commentator

Re: Pls Help! "The NRIC / FIN provided does not belong to a valid customer"

Same problem as Colby1991.

I'm a new customer trying to signup online for their 1Gbps fibre broadband. Created a Hub iD to do so.

When trying to subscribe to the plan, there was a prompt telling me to upgrade my Hub iD before the transaction can be completed.

But when I proceeded to upgrade my Hub iD, I get the same error message as TS which of course if really silly since I'm a new customer and wouldn't have any existing Starhub accounts to link to!

Help me on this please.


Community Manager

Re: Pls Help! "The NRIC / FIN provided does not belong to a valid customer"

Hi @ mintszk

 

Please send me your full name, NRIC/FIN number, contact number and registered address via Private Message and I'll arrange for follow up.

- Amy
New Commentator

Re: Pls Help! "The NRIC / FIN provided does not belong to a valid customer"

Hi

Please help i got the same problem too

Everytime I tried to link my Hub iD to my StarHub Account via NRIC

The message appears: 

The NRIC you provided does not belong to a valid customer

 

please assist thank you.