Pls Help! "The NRIC / FIN provided does not belong to a valid customer"

[Colby1991]

When I tried to link Hub ID to Starhub Accounts I always get the ERROR - 

The NRIC / FIN provided does not belong to a valid customer,can anyone help to solve this?

[Amy_Law]

Certainly, Colby. Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll check. 

[mintszk]

Same problem as Colby1991.

I'm a new customer trying to signup online for their 1Gbps fibre broadband. Created a Hub iD to do so.

When trying to subscribe to the plan, there was a prompt telling me to upgrade my Hub iD before the transaction can be completed.

But when I proceeded to upgrade my Hub iD, I get the same error message as TS which of course if really silly since I'm a new customer and wouldn't have any existing Starhub accounts to link to!

Help me on this please.

[Amy_Law]

Hi @ mintszk

Please send me your full name, NRIC/FIN number, contact number and registered address via Private Message and I'll arrange for follow up.

[Brandon5566]

Hi

Please help i got the same problem too

Everytime I tried to link my Hub iD to my StarHub Account via NRIC

The message appears: 

The NRIC you provided does not belong to a valid customer

please assist thank you.