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Double charging for shareplus mobile broadband usage

Honored Advisor

Double charging for shareplus mobile broadband usage

I am very unhappy with the way StarHub charge on additional mobile broadband usage on shareplus account.  

 

The main line uses 2GB 34MB mobile data and the shareplus uses 5GB 989MB mobile data.   Total allocated mobile broadband for both is 9GB.  I am charge extra mobile broadband for both main line and the shareplus line.   This is  ridiculous!

 

 If there is extra mobile broadband usage for the month, StarHub should only charge the main line instead of both.  

 

Hope starhub can seriously look into the matter.  

 

Thanks.  

Regards
4 REPLIES 4
Alumni (Retired)

Re: Double charging for shareplus mobile broadband usage

Hi Goman888,

 

Can you elaborate more on this issue so that I may assist you better? - Han

Honored Advisor

Re: Double charging for shareplus mobile broadband usage

See my update.
Regards
Honored Advisor

Re: Double charging for shareplus mobile broadband usage

Any comment ?
Regards
Highlighted
Honored Advisor

Re: Double charging for shareplus mobile broadband usage

Anything you can check and advice ?

Regards