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Charged $16 by Netsize King Mobile, Netsize SGP Pte Ltd

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Esteemed Commentator

Charged $16 by Netsize King Mobile, Netsize SGP Pte Ltd

I was surprised to see on my bill a charged amount of $16 by Netsize King Mobile under Premium Services on which I havent even subscribed or used their services!

 

Is this one kind of online scam? Anybody that has experienced this? Please help.

 

Dear Starhub, how can we avoid these from getting in our accounts without our knowledge or permission?

3 REPLIES 3
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Grand Guru

Re: Charged $16 by Netsize King Mobile, Netsize SGP Pte Ltd

Hi  @Danni123

 

Do send your subscriber details via http://bit.ly/StarHubQuery
by clicking on 'Ask an Account Related Question'
and including your StarHub Community user name,
so that the customer support can check on this accordingly.

 

 

There were many customers did had this issue by Premium service.

You can visit this link; (there are other links)

 

http://community.starhub.com/t5/Mobile-General/FAQ-Premium-services-Third-Party-charges-on-your-Star...

 

Also this link to IDA faq

 

http://www.ifaq.gov.sg/IDA/apps/fcd_faqmain.aspx#FAQ_2541

 

__________________________________
I am not Starhub staff &or related to.

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Esteemed Commentator

Re: Charged $16 by Netsize King Mobile, Netsize SGP Pte Ltd

Thanks eric3743!

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Community Manager

Re: Charged $16 by Netsize King Mobile, Netsize SGP Pte Ltd

Hi Danni123

You may refer to eric3742's post and leave your details via the link provided.
Necessary follow up will be arranged.

Thank you.

If my post answers your question, please click on the "Accept as Solution" button!