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Roaming Deactivated

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Honored Commentator

Roaming Deactivated

Please help me for roaming activate my sturhub after deactivated, i am user from indonesia.

After i try roaming deactivated my sturhub can not connect. There no one of provider in indonesia connecting.

I want to activate again, help me please.

12 REPLIES 12
Senior Contributor

Re: Roaming Deactivated

Hi, if I'm not mistaken I think you have a few alternatives to activate your roaming.

First off are you on a prepaid account or postpaid account?

Honored Commentator

Re: Roaming Deactivated

I have prepaid acc
Senior Contributor

Re: Roaming Deactivated

For prepaid, I believe you need to dial *123*5# and select International Roaming.

 

Try it out and see if it works? 

 

Honored Commentator

Re: Roaming Deactivated

My acc is prepaid, how you alternate for roaming activate, just info to you that before my roaming of starthub there no problem, the good connected in indonesia, i have problem when i have entry roaming deactivated at *123# services.

After its i can not use it because i don't find connected on my smartphone, really my sturhub is off or dead.

Please help me for how reactivate ?

Honored Commentator

Re: Roaming Deactivated

My starhub the balance $25 expired on 2016

Senior Contributor

Re: Roaming Deactivated

Hi, just to clarify, so you're currently trying to roam in Indonesia via StarHub?

 

Are you connected to any local network in Indonesia at the moment? I think you may need to manually select a local network if you aren't connected.

Honored Commentator

Re: Roaming Deactivated

Really my stahub can't find the signal of providers in my site 

Click to expand.
Click to expand.
Smiley Tongue
Honored Commentator

Re: Roaming Deactivated

Really my starhub can't find the signal of providers in my site 

Click to expand.
Click to expand.
Smiley Tongue
Honored Commentator

Re: Roaming Deactivated

My starhub can't accept the local network in my site, there no signal, i have tried use some smartphone to activate but no can't accept the signal of local network.