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Unanticipated charges while attempting to recontract online

Esteemed Commentator

Unanticipated charges while attempting to recontract online

hi, i was attempting to recontract my homehub and it did not went as well as i would have hoped.

 

it's starhub thus i expected some additional charges like having to 'rent' the set top box (i understand and accept this cost but it should have been added to the base price instead since it is a necessary item) and to activate the home line which should already have been activated.

 

However, there is an additional one time charge of $120 which is not reflected on any of the items on the check-out summary but is shown on the final cost.

 

may i know what this one time charge is for?

 

regards

serene

 

 

1 REPLY 1
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Alumni (Retired)

Re: Unanticipated charges while attempting to recontract online

Hi kjserene

 

Thank you for waiting. Have you already been attended?

 

If you haven't, please contact our Sales hotline at 1630 or write in via our > Online Feedback Form < where our colleagues will provide you with dedicated assistance on your order.

 

- Amy