Recently I recontract my Starhub plan to a 4 in 1 bundle plan which comes with a fibre broadband / tv entertainment pass/ 1gb SIM card / home phone line. Initially I though there was subscription fees to the home phone line but actually it was only a activation charge of 20 dollars.
I was not given the home phone line and I called in to request a callback regarding to this. Your customer service Tom took my call on the 28th May 2019. He does not understand my request and the call was a disappointing and terrible experience. I have called in a few times after that call as I have not recieved any call back pertaining to my request . The other customers service keep insisting that Tom has submitted the request. This evening I purportly called the technical home phone line side for assistance. Johnny attended to me and he explained to me that the customer service Tom has submitted a wrong request for a hard phone instead of the home phone line which caused a confusion and that is the reason why I did not recieved a callback!! This is terrible ! Even your technical side who isn’t handling customer requests understand my concerns , why does your staff Tom from customer service could not even understand a simple request especially he is from customer service side. Starhub should fire such staff who brings down the company reputation! Completely distasteful and ridiculous staff !!!
Hi limcs, please elaborate on your issue and PM us the subscriber name, service address and mobile number by clicking >> HERE, so that we may better assist.