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Termination of Cable TV

Senior Commentator

Termination of Cable TV

I called billing enquiry 1637, they say need to "unbundle" the homehub then can terminate.

However, unbunddling will cost $xxx amount. Isnt this "unbuddling" is the same as the Early Termination Charges? And why cant Starhub waived off this "unbunddling" charges? Trying to bypass MDA by changing is name?

5 REPLIES 5
Alumni (Retired)

Re: Termination of Cable TV

Hi Otokiru

 

Are you referring to the disconnection fee upon terminating the service?

Senior Commentator

Re: Termination of Cable TV

Hi,

 

I'm refering to waiving off the "unbundle" fee. I want to terminate my CableTV contract due to more than 20% of my subscribed channels are being removed. However, since im on HomeHub which consist of Fiber+CableTV, im unable to do so unless I "unbundle" the contract. Unbundling the contract has the same fee and purpose as early termination of contact, so why can't Starhub waive the unbundle fee? 

 

Regards.

Alumni (Retired)

Re: Termination of Cable TV

Thank you for reaching out to us. To better advise you on your existing options, please provide me with your full name, NRIC/FIN number, contact number and email address for verification via Private Message and I'll arrange for assistance.

 

- Amy
Senior Commentator

Re: Termination of Cable TV

Correct the highlighted errors and try again.

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Community Manager

Re: Termination of Cable TV

Please send us a private message here instead. Thank you - Josephine