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StarHub tv recontract cancellation

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New Commentator

StarHub tv recontract cancellation

Hi,

 

I had a call to recontract my StarHub tv, within 24 hours when I called customer service to cancel it and remain as previous contract, they mentioned they couldn't do it over the phone. I was advised to go down to StarHub shop to do it.

 

I spent time to go down to the shop, your CS mentioned they too can't do anything to revert. 

 

I don't understand how could your paperwork be so quick to recontract within a day. But lack in other areas. 

 

Could someone please assist in this?

1 REPLY 1
Community Manager

Re: StarHub tv recontract cancellation

Hi thepinionist, kindly note as we have stopped processing account related queries on StarHub Community, please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for assistance. Thank you! 

- Julaina