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Slow internet connection with Homehub1000

Valued Commentator

Slow internet connection with Homehub1000

Hi, I signed up homehub1000 in Oct 2016,recently the connection speed is very slow, below 100Mbps.What shall I do?

3 REPLIES 3
Community Relationship Manager

Re: Slow internet connection with Homehub1000

Hi @Dingdingshi, do you get this speed on WiFi or via LAN cable? -Jolene 

Valued Commentator

Re: Slow internet connection with Homehub1000

Hi, it is wifi.

Community Relationship Manager

Re: Slow internet connection with Homehub1000

Try connecting using LAN cable and if the connection doesn't get any better, send me a private message with your StarHub Account number, registered name, NRIC/FIN, email and contact number, we'll get the technical team to assist you. Thank you -Jolene