I have called up the starhub service and they have told me to wait for the letter to redeem the shopping voucher as I have signed up the package with this secret code letter received. However it is already 1 month gone, I have not received any news at all. I tried to call customer service again but line is always busy.
Can you help to look into this and let me know why is pending for so long?
Attached is the letters for your reference.
Hi GK, please send me a PM with the following details so that we can look into this for you.
Subscriber's full name:
StarHub Account number:
Subscriber's mobile number:
Subscriber's email address:
Thank you -Jolene