I had a very poor experience with Starhub Fiber Broad plan.
My home is inter-linked and has 3 routers altogether. Since the beginning of discussion to change service provider on 7 October 2018, I have also clearly informed the Sales team, via emails and multiple calls of this network structure. After following up with questions relating to the routers, the Sales team confirmed that there is no issue and would ensure that my internet network would function post the installation. Otherwise, the sales contract would be called off. Repeated emphasis was also made to the Sales Team that such arrangement should be explicitly conveyed to the technical team to ensure a smooth installation process.
To my dismay, the installation went very badly and failed:
I sincerely hope Starhub can provide me with the help to quickly resolve this matter.
Hi, we apologise for the service experience and inconvenience caused.
In order for us to arrange for assistance, please PM us your subscriber name, registered Hub ID / email address to https://community.starhub.com/t5/notes/composepage/note-to-user-id/242