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Relocation

Valued Commentator

Relocation

My homehub Fibre is due for recontract. With the intention of renewing my contract, I called in to confirm that if it is indeed due for recontract and at the same time to inform that I am in the midst of shifting house. I am extremely displeased to learn that I have to pay additional $120 for relocation fees. Honestly, the amount is ridiculous. It cost almost half of my monthly bills. When probe regarding what this $120 covers, I was told it's for installation, service activation and etc. Installation fr broadband and cable tv, I can do it on my own. If you are defining that $120 as an activation fee, it doesn't justify the cost. Please look into waiving it off. I am a hubber, been using Starhub for probably 10 over years and learning that I need to fork out additional amount for a 'relocation' fee is definitely a turn off. Let me know if the waiver is possible. Else, I'm considering to cancel my subscription. Already I find my monthly bills are so high and with this additional amount, I'm definitely not keen to continue the subscription and would look for a better alternative. Thanks.

7 REPLIES 7
Community Manager

Re: Relocation

Apologies for the delayed response due to high volume of enquiries. We'll not be able to waive the relocation charge. Please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

Esteemed Commentator

Re: Relocation

Community Manager

Re: Relocation

Hi wangxq, please PM us the subscriber name, registered Hub ID / email address, service address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

Community Manager

Re: Relocation

Hi wangxq, we've replied you via the main post.

Esteemed Commentator

Re: Relocation

Hi Lyn, 

 

I have sent the PM as you required last Wednesday (9 Jan), but I didn't get any futher response till now.

 

Can you please look into it?

 

Please note the main thread is as below:

https://community.starhub.com/t5/Fibre-BroadBand/Should-my-Fibre-Broadband-relocation-service-fee-12...

 

Community Manager

Re: Relocation

We've highlighted to the relevant team to expedite on the follow up. In the meantime, we appreciate your patience. Thank you.

Valued Commentator

Re: Relocation

Hi Lynn,

Thanks for your effort. I have since terminated my homehub plan and applied
for another.