My home phone line has been giving problem for the past few weeks. I have a Homehub plan with digital voice.
When I receive a call or make a call to/from my home line, most of the times the first call attempt fails.
After the call is established, either the calling party cannot hear my voice or I cannot hear their voice. Once the call is disconnected manually and a call is made the second time, then the phone conversation is normal and as expected.
I have verified this with 2 other Starhub customers and they have acknowledged and confirmed that they are facing the same problem.
I request Starhub to look into this issue immediately and resolve this ASAP.
Do write to forum staff to assist you on your situation.
As personal details are required, do not post your details here as it is an open forum.
This is so that they can check at their end, if required, on your case.
Please submit and provide with the following information;
Registered subscriber Name, NRIC/FIN number, contact, email.
I am not Starhub staff &or related to.