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Problem with Starhub digital voice home line

Honored Contributor

Problem with Starhub digital voice home line

My home phone line has been giving problem for the past few weeks. I have a Homehub plan with digital voice. 

Problem description:

When I receive a call or make a call to/from my home line, most of the times the first call attempt fails.

After the call is established,  either the calling party cannot hear my voice or I cannot hear their voice. Once the call is disconnected manually and a call is made the second time,  then the phone conversation is normal and as expected. 

I have verified this with 2 other Starhub customers and they have acknowledged and confirmed that they are facing the same problem. 

I request Starhub to look into this issue immediately and resolve this ASAP.

Thank you. 

 

1 REPLY 1
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Grand Guru

Re: Problem with Starhub digital voice home line

Do write to forum staff to assist you on your situation.

As personal details are required, do not post your details here as it is an open forum.

This is so that they can check at their end, if required, on your case.

 

Please submit and provide with the following information;

Registered subscriber Name, NRIC/FIN number, contact, email.

PM @Jolene_L  or  @Amy_Law  to assist and look into your case on this matter

 

How to send a PM (Private Message) on StarHub Community?

 

 

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I am not Starhub staff &or related to.