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Leaving Singapore and wish to terminate all Starhub services

Senior Commentator

Leaving Singapore and wish to terminate all Starhub services

Hi There

 

I will be leaving Singapore at the end of March and wish to know how I go about terminating all my services with Starhub? I have been with starhub for over 2 years now so have completed my contract.

7 REPLIES 7
Alumni (Retired)

Re: Leaving Singapore and wish to terminate all Starhub services

Hi John, please PM me the subscriber's name, NRIC/FIN, email address and contact. We'll be in touch. -Sofia

Sofia
Senior Commentator

Re: Leaving Singapore and wish to terminate all Starhub services

Hi There

The account is in my name :

<Removed by Admin>

Kind Regards

John W Adamson

Community Manager

Re: Leaving Singapore and wish to terminate all Starhub services

You may return the TV equipment to our selected StarHub Main Shop (Plaza Singapura, NEX, Tampines Mall, VivoCity) to terminate your HomeHub 100 (Cable) services.

 

StarHub Main Shops >> http://www.starhub.com/personal/support/locate-us/starhub-shops.html

 

Please bring along the following items:

1. The registered customer's original FIN

2. All of the existing sets of equipment listed below:

 

- 3x HD Interactive Set-top Box

- 3x Smart Card

- 3x RCA Cable (Red/White/Yellow)

- 3x Component Cable (Red/Blue/Green)

- 3x Remote Control

- 3x Power Cord

 

Please inform the staff that you will like to terminate all your services at the point of equipment return.

Grand Guru

Re: Leaving Singapore and wish to terminate all Starhub services

Hi  @John A

 

Please do not include your personal details here as this is an open forum.

To remove, on your post to the right next to the date, click on the arrow and select "Edit Reply".

Remove all the personal details and post.

 

PM means to send a private message.

But since you need to walk to to those shops, then let the customer service staff do the termination.

If you have subscribe to fibre broadband you need to return the ONT device, if any.

Do note that the FINAL bills may take about 4 - 6 weeks to process.

So do return early to avoid delay in the final bills for you to settle before leaving, if possible.

Do provide your forwarding address, email, contact; to the CS staff, optional.

 

 

---------------------------------

I am not Starhub  staff &or related to.

New Commentator

Re: Leaving Singapore and wish to terminate all Starhub services

Mine was started in 2000. Was component cable provided then?
Community Manager

Re: Leaving Singapore and wish to terminate all Starhub services

Hi moonsun

 

Component cables would have been provided as you would need it to connect to your TV. In the event that you do not have the following materials, please inform the counter staff upon returning of the equipment for them to advice you further. 

 

Hope this helps.

 

- Jackson
Grand Guru

Re: Leaving Singapore and wish to terminate all Starhub services


@moonsun wrote:
Mine was started in 2000. Was component cable provided then?

It may depend on the type of Set Top box and the provided accessories.

For more detail please refer to the link and scroll to > Type of Service: Termination of Starhub TV

 

* Analogue Box – Box, Power cord and Remote control or

* Digital Box – Box, Power cord, Smartcard, Remote control and RCA Cable or

* HD Box – Box, Power cord, Remote control, Component cable, Smartcard and 
RCA Cable or * HubStation – Box, Power cord, Smartcard, Remote control and RCA Cable

 

 

i am not starhub staff.