I will be leaving Singapore at the end of March and wish to know how I go about terminating all my services with Starhub? I have been with starhub for over 2 years now so have completed my contract.
Hi John, please PM me the subscriber's name, NRIC/FIN, email address and contact. We'll be in touch. -Sofia
The account is in my name :
<Removed by Admin>
John W Adamson
You may return the TV equipment to our selected StarHub Main Shop (Plaza Singapura, NEX, Tampines Mall, VivoCity) to terminate your HomeHub 100 (Cable) services.
StarHub Main Shops >> http://www.starhub.com/personal/support/locate-us/starhub-shops.html
Please bring along the following items:
1. The registered customer's original FIN
2. All of the existing sets of equipment listed below:
- 3x HD Interactive Set-top Box
- 3x Smart Card
- 3x RCA Cable (Red/White/Yellow)
- 3x Component Cable (Red/Blue/Green)
- 3x Remote Control
- 3x Power Cord
Please inform the staff that you will like to terminate all your services at the point of equipment return.
Hi @John A
Please do not include your personal details here as this is an open forum.
To remove, on your post to the right next to the date, click on the arrow and select "Edit Reply".
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PM means to send a private message.
But since you need to walk to to those shops, then let the customer service staff do the termination.
If you have subscribe to fibre broadband you need to return the ONT device, if any.
Do note that the FINAL bills may take about 4 - 6 weeks to process.
So do return early to avoid delay in the final bills for you to settle before leaving, if possible.
Do provide your forwarding address, email, contact; to the CS staff, optional.
I am not Starhub staff &or related to.
Component cables would have been provided as you would need it to connect to your TV. In the event that you do not have the following materials, please inform the counter staff upon returning of the equipment for them to advice you further.
Hope this helps.
Mine was started in 2000. Was component cable provided then?
It may depend on the type of Set Top box and the provided accessories.
For more detail please refer to the link and scroll to > Type of Service: Termination of Starhub TV
* Analogue Box – Box, Power cord and Remote control or * Digital Box – Box, Power cord, Smartcard, Remote control and RCA Cable or * HD Box – Box, Power cord, Remote control, Component cable, Smartcard and
RCA Cable or * HubStation – Box, Power cord, Smartcard, Remote control and RCA Cable
i am not starhub staff.