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I suffered because of Starhub error

Valued Commentator

I suffered because of Starhub error

I recently recontracted for fibre and 1G upgrade. The agreement was for the technician to fix up next week for cable TV and 1G broadband upgrade. However 2 days after signing the contract my broadband was upgrade to 1G and now I'm left with internet for last 3 days.

A technician did come today after rescheduled but was unable to setup my internet cos my package is home hub.

Had to called customer service a few times to finally get technical support but reply is the same - you have to wait for appointment coming Monday, which was scheduled without asking if I'm available. Unfortunately I'm only available next Fri. This means I'm out of internet for 10days. 

Due to Starhub mistake, I'm now unable to access the next the net for my work.

I'm so disappointed with Starhub which I had supported for the last 20 years


Community Manager

Re: I suffered because of Starhub error

Hi ChongC, our sincere apologies on this! Please PM us the subscriber name, registered Hub ID / email address, service address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

Valued Commentator

Re: I suffered because of Starhub error

Thanks to Jack from Tampines branch, my issue is settled today. Thank you Jack