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Hubber Annual Recontract?

SOLVED
Honored Contributor

Hubber Annual Recontract?

Hi,

 

I just recontracted for my mobile phone line today. The customer service officer mentioned that the next annual recontract will be subject to $100. Is this a new policy? As per my account this is the message below the Contract Expiry Date.

 

"For existing customers: You can re-contract from the 13th month of your existing contract. Early Re-contract Fee for renewing between the 13th and 21st month of your contract will be applicable. Please check with the sales consultant on the fee at the point of purchase. For more information on our re-contract policy, please refer www.starhub.com > Support > Mobile > FAQ > Mobile Services > Recontract Policy."

 

If this is the case, it significantly diminishes the benefit of being a Hubber.

 

Any able to shed light on this? I tried checking for the StarHub Recontract Policy to no avail.

1 ACCEPTED SOLUTION

Accepted Solutions
Grand Guru
Solution

Re: Hubber Annual Recontract?

Yes, you are correct.
13 REPLIES
Grand Guru

Re: Hubber Annual Recontract?

For Hubber on Annual Re-contract on mobile, the waiver of Early Re-contract from 13th to 21st mths is $200.
Normal re-contract from 13th mths (for non-iPhone) is $200.
Re-contract from 13 mths for iPhone is $300.

The customer service officer informed you for next re-contract from the 13th mths, using "Hub Club".
Since you just did re-contract on iPhone, the additional charge is $100 apply.

Irregardless if your next re-contract is iPhone or Non iPhone.

Honored Contributor

Re: Hubber Annual Recontract?

Thanks. Does that mean that non iphones will get recontract with no additional charge since the Hubber waiver is $200?

Grand Guru
Solution

Re: Hubber Annual Recontract?

Yes, you are correct.
Senior Contributor

Re: Hubber Annual Recontract?

I did a recontract for Samsung Note 4 but was told that there has been a change of policy.

 

Even for Samsung Note 4, I will have to pay $100 for early recontract.

 

Please advise.

 

Thanks.

Grand Guru

Re: Hubber Annual Recontract?

When you re-contract using Hub Club Annual Upgrade, the waiver is $200.
As for you, your previous re-contract is iPhone, then the Early Upgrade will be $300.
Meaning that your previous re-contract is iPhone, you need to top-up $100.
Irregardless if your next re-contract is iPhone or Non iPhone.

Senior Contributor

Re: Hubber Annual Recontract?

Hi eric3743,

I understand its based on the previous phone on point of contract.

I meant that I was being informed that I need to pay $100 if I'm to
recontract the line 1 year later if I'm using hub club waiver even though
the phone I'm got now is a Note 4 as there has been some changes to the
policy.

Grand Guru

Re: Hubber Annual Recontract?

Hi Kaidien

By right, as your current re-contract is non iPhone, you should not be pay the additional $100,

for your next re-contract.

Maybe, let this Community CS to clarify, on your case.

To: @KaiBoonor Any CS. please advice on this. Thanks.

Valued Commentator

Re: Hubber Annual Recontract?

I did an online order for my mobile line but was charged $300 extra in the final bill. 

 

I have 2 mobile lines which contract end in Feb 2017 and June 2017 respectively. 

 

Please advise why is there an early recontract fee of $300.  

 

 

Alumni (Retired)

Re: Hubber Annual Recontract?

Hi Dkcz14, 

Do PM me your account details so that we can escalate your issue to the relevant team in order to clarify your issue. 

How to send a PM (Private Message) on StarHub Community?

Thank You