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Horrible experience for a new subscriber

Respected Commentator

Horrible experience for a new subscriber

I just subscribed homehud 1000.

Starhub's staff came to install set-top box, modem & wireless router  last Friday (10 Mar). However, the internet still not work up to this moment (14 Mar).

I called the customer service hot line since two days ago, what the same answer I got was apology and said would  ok after 24 hrs.

Right now, I seem to be waited endlessly.

I'm going to write to newspaper if the problem doesn't solve in the coming soon.

3 REPLIES 3
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Community Relationship Manager

Re: Horrible experience for a new subscriber

Hi @PotatoYan, sorry to hear of your experience, this shouldn't have happened. Let us help. Please send me a private message with your NRIC, contact number and email address, i'll check on this. -Jolene 

Respected Commentator

Re: Horrible experience for a new subscriber

After waiting for 1 week (from Friday to Friday really), I can connect to internet now.

Although I was very unhappy and was disappointed, I still appreciate Starhub could provide a plan B for me - to install a cable modem for 30 days temporary.

Fortunately, the internet was activated last evening and such solution has no longer needed.

 

Alumni (Retired)

Re: Horrible experience for a new subscriber

Thank you for the update and we apologize for the experience you had @PotatoYan. Do monitor the connectivity and feel free to reach out to us should you require any other assistance. - Sofia

Sofia