For better answer to your case, do submit to the link;
Do send your subscriber details via http://bit.ly/StarHubQuery
by clicking on 'Ask an Account Related Question'
and including your StarHub Community user name,
so that the customer support can check on this accordingly.
I am not Starhub staff &or related to.
Please send us your details as per mentioned by @eric3743, so that our team will check and get back to you.