Recontract on 9 Sept for Homehub 1000 ( Free 6 months)
Book appointment for data point installation & Fiber TV n Fiber broadband installation on 30 Sept
18 Sept - received a missed call from 63291480
Return call on 19 Sept, can't remember the coy name but is representing Starhub.
Saying the contract is still pending and waiting for approval due to some upgrading of broadband in my residential area. Asking me whether to cancel or not.
I told them I'm still keen with the contract and request them to help me check how long it will take for the upgrading. Strangely, half an hour later someone called me back saying everything is now ready and approved.
Faster forward to 30 Sept.
NO call NO update for the entire week
6 Oct - received the Starhub bill with a rude shock!! $221.95 !!!
I'm still have a MaxOnline 100mbps cable connection. So I'm expecting to pay for that - $37.2940
But I took issue with Starhub asking me to pay for the 1Gbps fibre broadband when I haven't even use it and pricing not in accordance to the contract.
I called the Starhub billing hotline 1637 but was told to wait till further investigation is done.
So, base on the chain of events since 9 Sept. I think it is better to be more proactive in seeking help in various platforms. Your organization appears quite messed up.
I'm puzzled and stucked with the contract.
Anyone can advise??
Do write to forum staff to assist & expedite your recontract.
As for billing charges do include in the details.
Do PM (private message) forum staff Amy_Law to assist you on this matter.
Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.
Click on this link; >> Send private message to Amy_Law
Please submit and provide with the following information;
Registered subscriber Name, NRIC/FIN number, contact, email.
i am not starhub staff &or related to.
Hi ChanZeng, I'd like to assist. Please PM me with your full name, NRIC/FIN, StarHub account number, email and mobile so I can help.