Hello, I wish to know if it is possible to request star hub to provide me home hub 200 bill with breakdown on how much charge is on fibre home broadband. The purpose is to make it easier for me to claim back this expense to my company. Please let me know. Thanks.
I am deeply disappointed by Starhub's NO ACTION NOR RESPONSE on my previous email complaint and also several phone calls to the billing department. My several prompts for having Starhub to contact me back and my talks with some of the Starhub customer care officers were not responded upon. The officers only gave me typical excuse was that they can only get the billing department to contact me with no further actions on their part! This is really lousy customer service.
My reason for contacting Starhub was because I was unreasonably charged with "promo early terminated penalty" upon my recontract!
When I approached Starhub center at bedok mall on 11th Oct, I was informed that I was legible for re-contract hence I did the re-contract on the spot. I was never informed that I will be charged with this penalty! I was informed I was legible for goodness sake! If there is this penalty, why did the customer service executive informed that I was legible for recontracting? The customer service executive who served me was Tony 216.
Hence I was shocked when I got my latest bill and found that I was smacked with this unreasonable penalty. Since then I had been trying to contact the billing department to resolve this inconvenient and unreasonable mistake caused by Starhub in the first place.
First, Starhub smacked me with an unreasonable charge of $146, and now they were NOT making any effort to correct their own mistake! INSTEAD, Starhub make me waste more time and effort to contact them still, to resolve the problem they created!
If this is the way Starhub treats their long time loyal client, maybe I should switch to Singtel instead?
Please leave your details over at http://bit.ly/StarHubQuery for further assistance.
Ask an Account Related Question.
Most often, talking to the same staff will not get anything much.
And also CS staff may not be any help, as your case is not really service-related question.
Yours is more of mis-communication by other staff, which CS may not want to get involved.
I know, as i was a service staff (not Starhub) and i did handle customers myself, the the customer told me that he was being transfer from one to another, more another. So i follow-up.
As the same, you used this thread /post which is an old post will not help you either.
Hence, it is best to create a new thread /post, so that it will not be overlook.
Type "New post" on the search and the new post/thread is open.
Go for a second options, if you want; email to Customer Service Manager
email address in the facebook; firstname.lastname@example.org
The 1st option on top which should be the correct way and better, as it will be view by all parties, and at the same time the revelant party could follow up with you.
The 2nd option is more on Customer service (behaviour) as your issue is the staff way of reply.
This is my way at taking 2 ways of approach.
Anyway, it is your decision and wait to see how they reply.
Sorry i am not Starhub staff, and i cannot offer you much.
Pls do not include your personal details on this Community, as it can be view by public.
Do write your details to the link, for assistance.
Click on "Ask an account related question".
It is better to create a new thread, as it is your personal request.
I am not Starhub staff &or related to.