I am reviving this thread because it seems exactly like what happened to us on 5 DEC 2018! My maid who took delivery of the items said that the delivery guy informed that he forgot an item (home mini) and asked if there will be anyone around at home if he were to come back in the late afternoon. He did not return at all. he made her sign on some document which was not given to her.
After coming back from my overseas vacation on 17 Dec, I was shocked to find out that the item has still not been delivered. I called Starhub numerous times since and was told "we have checked with the technician and he produced a pdf document that your maid signed so therefore to us, it is delivered."
Today on 2 Jan 2019, I called again cos I have not received the call-back that you guys promised more than 48 hours ago. "Check with your maid" was the answer I got and you guys emailed me a copy of the document my maid signed. A document that said "Please retain this original receipt as proof of purchase" in the footnote. A document that has not been given to us by your technician for whatever reasons only he will know.
I wouldn't have let your company short-change me in such a manner if I was around during installation. I would have been around if your installation guy came during the stipulated time from 9-11am. Well done Starhub. Thanks for wasting my time listening to the music you guys play while putting me on hold.