I recontracted for the fibre tv and installation was on 5 Dec 2018.
I waited for your technician to show up but he called to inform that he will be late and so I left for work. Anyways, he showed up past the stipulated installation time (past 11am) and informed my maid that he forgot an item (google home mini) and asked if there will be anyone around at home if he were to come back in the late afternoon. He did not return at all. He made her sign on some document which was not given to her.
After coming back from my overseas vacation on 17 Dec, I was shocked to find out that the item has still not been delivered. I called Starhub numerous times since and was told "we have checked with the technician and he produced a pdf document that your maid signed so therefore to us, it is delivered."
Today on 2 Jan 2019, I called again cos I have not received the call-back that you guys promised more than 48 hours ago. "Check with your maid" was the answer I got and you guys emailed me a copy of the document my maid signed. A document that said "Please retain this original receipt as proof of purchase" in the footnote. The hardcopy of this document was not given to us by your technician for whatever reasons only he will know.
I wouldn't have let your company short-change me in such a manner if I was around during installation. I would have been around if your installation guy came during the stipulated time from 9-11am. Well done Starhub. Thanks for wasting my time listening to the music you guys play while putting me on hold and PLEASE DO NOT TRY TO TURN YOUR SHORTCOMINGS OF TURNING UP LATE FOR APPOINTMENTS INTO AN OPPORTUNITY. THIS IS DISGUSTING.
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I am 100% sure that the item is still in your inventory if it is not misappropriated by your delivery guy.