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Enquiry on HomeHub Recontract

Valued Contributor

Enquiry on HomeHub Recontract

My HomeHub 1000 is contract end date is 25 Nov 2019. When I logged in to check my account recontract eligibilty, the status is eligible. But when I logged in MyStarhub app on my phone, it shows not eligible. May I know whether am I eligible to recontract to the new HomeHub Plus plan? I'm thinking of recontracting at COMEX but afraid that if I'm not eligible, it will be a wasted trip. Thanks.

Community Manager

Re: Enquiry on HomeHub Recontract

Hello weewee,


Thank you for checking with us. Please direct your query over to Facebook messenger  ( or Twitter Direct Message ( for assistance as we have stopped processing account related queries on StarHub Community. Smiley Happy



- Jackson