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Customer has exceeded service cap

Senior Commentator

Customer has exceeded service cap

This message displayed when I try to save toMobile Online shopping cart.

 

The following error(s) has occurred. Please use our Web Chat service to contact us should you encounter difficulties resolving it.
Customer has exceeded service cap

 

I had called 1633 and visited Starhub outlet at NEXX.

Both gave same reply. My Account limited to 1 mobile line.

3 REPLIES 3
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Community Manager

Re: Customer has exceeded service cap

Hi diverman, based on our eligibility assessment, you're eligible to sign up for 1 mobile line under your name/document ID. Hence, you'll not be able to sign up for another mobile line.

 

 

Senior Commentator

Re: Customer has exceeded service cap

 

 

Is there a possibility of eligibility assessment errors ?:

How long does this limitation stay in my account ?.

Does it affect if I were to apply for Fibre Broadband.

 

Thanks for prompt reply.

Community Manager

Re: Customer has exceeded service cap

As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!