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Customer Service Disconnect and Poor Service

New Commentator

Customer Service Disconnect and Poor Service

I have no idea where to post this, but Starhub needs to know of us unhappy customers. First I was told that I can't keep my broadband and must switch to fiber. I dont want to, but must.  Ok, but I tried to switch in the past but it was brought to my attention that my fiber switch box is in a very inconvenient location in my apartment. Last time I passed on switching, but this time I must.  I had to ask that starhub come out to take a look how to work that, or move it. Appointments were missed, and I had to chase them up for a service that I neither wanted, or asked to have.  I finally got an appointment for an assessment, and then afterwards finally obtained an appointment for workers to come to move the fiber box.  One of the customer service people confirmed 9-11 AM for today.  In preparation, my helper cleaned her room and prepared for the fiber people to come. And they never came. No confirm in email, no call, nothing.  Today I spoke to Alvin, at 1:45 PM who said someone would call me back to arrange another installation appointment。 I am still quite shocked that they can't schedule another appointment at that time.  Do you not share calendars?  Ok, all that said,  you guys have been really pretty bad at getting this set up properly.  

1 REPLY 1
Community Manager

Re: Customer Service Disconnect and Poor Service

Hi starboy1, thanks for contacting us. Our sincere apologies for the service experience and inconvenience caused. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!