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Contract Signed 2yrs but Still Charge Monthly Bill?

Valued Commentator

Contract Signed 2yrs but Still Charge Monthly Bill?

Why is StarHub still charging me monthly bill since I have signed up the HomeHub 1000 since Nov 2016 with 6 Month FOC subscriptions?

I have made multiple called to Starhub (4persons) during the 2 weeks period and still could not find an answer. During these call the customer service promised to call back for a solution but till now I did not recieve a call from them.

Can you point me to the correct management channel to resolve this issue?

 

1 REPLY
Grand Guru

Re: Contract Signed 2yrs but Still Charge Monthly Bill?

For any discount and free subscription, it will be stated on another item.

Example:

HomeHub 1000 package  = $88.80

*Discount for HomeHub 1000 subscription = $88.80 -  (minus for discount).

Do check for the discount stated on the bill.

But you have to pay for the IPTV Set-top box = $10.70 (include recording).

 

Do write to forum staff to assist you on this matter, if there is no discount stated.

 

Please submit and provide with the following information;

Registered subscriber Name, NRIC/FIN number, contact, email.

PM @Jolene_L  or  @Amy_Law  to assist and look into your case on this matter

 

How to send a PM (Private Message) on StarHub Community?

 

 

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I am not Starhub staff &or related to.