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Complaint

Alumni (Retired)

Re: Complaint

 

Hi anghanwei,

 

Our sales support team has contacted you on this matter.

Feel free to reach out to us if you need any further assistance.

 

Thanks


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

Esteemed Commentator

Re: Complaint

Your Sales team has contacted me, and asked me to wait again. Please advice ur team to study the whole situation before accessing for recovery. What they are doing are really not professional, I wonder how their head of department lead the team.
Alumni (Retired)

Re: Complaint

Hi @anghanwei,

 

Noted on your reply.

We have alerted the sales team. We will get them to follow up with you on this matter closely. 

 

Thanks 


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

Esteemed Commentator

Re: Complaint

Please retrive ur recordings of wat ur professional customer services last told me... She settled my billings seperated my hp n others services billing... Yes correct but thats was some stuff I remember she had not get back to me about. Which had made me wait untill now. I had enough of the unprofessional services. Ur mistake had made a confusion in my billing. Niw my broadband service has been stop becos ur bills sent to me is in a mess due to ur mistake And slow customer service reaction. Anyway around 2mths tme contract ends I will end ur service. My brother missed afew oversea conference call as a result. Should there be any lost of income we will we will procced with the claims.

Thanks
Alumni (Retired)

Re: Complaint

Hi @anghanwei,

 

We understand that yesterday our Customer Support Team from billing has assisted you on the above matter.

 

Let us know if there is any further assistance required from our end.

 

Thank you

Santosh


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

Senior Commentator

Complaint -Promotions PC show

To whom it may concern: 

 

We had a very bad experience with Starhub staff and their promotions, where it really wasted our time and effort.  

We went to Northpoint starhub since this was the nearest outlet we can do our recontract last may 31.  The guy at the counter advised us that there was a promotion about the share bundle that is waived for 12 months on top of the $200 voucher, but this promotion is only valid if we go to their roadshow which happens to be at marina bay sands pc show.  Surely since we have 2 share bundle each for our 2 starhub lines we decided to visit the pc show instead the next day.  

A lady at the counter at the pc show attended to our request to recontract but when we asked about the share bundle promotion she said we are not eligible and didn't explain much.  We also recontract for the Samsung 9plus which during that time had the promotion of samsung galaxy tab a with sign-up for 0 mobile plan.  Again we ask the lady and she said we are not eligible.  Since we are rushing back home to our kids we didn't got the time to clarify but in the train going back home, we read the small prints at the pc show brochure and it stated there that the 0 mobile plan are for new share bundle sign up which we  ca do if we get the samsung tab as promotion but they lady from starhub didn't explain to us clearly.  

We call the customer service that same night which is June 1, the customer service explained the promotion and we would like to asked that we still want to avail the promotion which we feel that we were deprived because of not clear explanation from the pc show.  The customer service said they will call us back.  Already 4 days now and still no follow up call and the pc show already ended.  Now, how can we still avail this promo if no one from starhub attended and follow up? We are a loyal subscriber coz starhub give us a good service and staff are friendly to attend to our request but now we are really unsatisfied and disappointed!