I am shocked to find I get charged for a service that I have never requested.
I have just logged in and requested for a termination of the service.
Please let me know how I can request for a full refund.
It makes me mad looking at the auto-response email.
I get billed for a service I did not subscribe. And when I got to the website to cancel the service, I get an email saying:
"By accepting this offer, you have waived your right to unsubscribe from StarHub TV service/ add-on pack without Early Termination Charge (ETC)."
Why do I have to waive my right to anything ? I don't get it.
I was wrongly billed for a service I never requested. And if I "accept the cancel offer", I will have to "waive my right" to something ? What logic is this ?
I assume Internet TV and Starhub Go are referring to the same thing.
If I have requested to have the Starhub Go removed in Feb 2018, why is the service still billed to me in April ? Only when I check the bill today did I realise I've been billed, and I quickly go online to unsubscribe the service.
If the service is already removed from my account, why am I being billed at all ?
Suggest you to write to forum staff to resolve this "funny" issue.
This issue may not be able to remove by yourself as i had tried before.
The charge of $9.90 (incl 7& gst) is due to activation via Starhub Go App, hence i was also unable to remove in the same way you are doing.
I was in the same situation and i don't know how it was activated and only found out after being billed for a couple of months.
Only when i repeatly told the CS that i cannot remove/delete the said item, then they did it at their end.
Do PM (private message) forum staff Amy_Law to assist you on this matter.
Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.
Click on this link; >> Send private message to Amy_Law
Please submit and provide with the following information;
Registered subscriber full Name, NRIC/FIN number, account (if any) and your contact & email.
Description: And any other queries do include here.
i am not starhub staff.