I signed up for new 1gb Fibre Broadband and TV last week and the Starhub technicial came in to install but was unsucessful due to a dispute on the compatibility.
Per my understanding, sales was supposed to call me back but did not. I only realise the plan has been activated despite an incomplete installation, when i called 1633.
I need to speak to Starhub on my case. Already tried calling 1633 but no one can help.
issue: I previously had a Starhub technician do a onsite inspection and confirmed i can sign up for fibre services. I have my own electrician to add on a power socket to faciliate this. The technician from last week said existing points are not equipped and I need to re-lay cables. I did not agree to this and STARHUB was supposed to get back to me.
Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up.