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Plan was activated despite unsuccessful installation

New Commentator

Plan was activated despite unsuccessful installation

I signed up for new 1gb Fibre Broadband and TV last week and the Starhub technicial came in to install but was unsucessful due to a dispute on the compatibility.

 

Per my understanding, sales was supposed to call me back but did not. I only realise the plan has been activated despite an incomplete installation, when i called 1633.

 

I need to speak to Starhub on my case. Already tried calling 1633 but no one can help.

 

issue: I previously had a Starhub technician do a onsite inspection and confirmed i can sign up for fibre services.  I have my own electrician to add on a power socket to faciliate this.  The technician from last week said existing points are not equipped and I need to re-lay cables.  I did not agree to this and STARHUB was supposed to get back to me.

 

 

 

1 REPLY 1
Community Manager

Re: Plan was activated despite unsuccessful installation

Hi fatdonut

 

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up.

 

- Amy