As you all know, the Google Wifi is currently exclusively available through StarHub in Singapore. Recently, we stumbled upon this great review and walkthrough by Richard (@JustAnAverageUser) so we thought we should share it with our users.
Hi Howard, thanks for the sharng. I am a StarHub fiber subscriber. My friend is passing me a unit (1 out of 3 he is receiving from StarHub) of Google Wifi for me to try it out. It is connecting but downtime is more than uptime. I have checked everything (modem, lan port, fiber cable) are fine. I suspect something to do with the networking setting. Can you walk me through if you have any idea ?
While I'm not from Customer Service, let me provide some personal suggestions to you
- Is this a fresh out of the box unit? If your friend had configured it before, you'll need to reset it before trying to set it up for your own netowkr
- a single unit will not have the benefits of a 3-unit mesh network setup so do try with your laptop near your single unit
- does the Wi-Fi connection drop when you're connecting through your mobile devices too? It'll be helpful to test with multiple devices to confirm that the disconnection issue is due to the router
- if all else fails, try to do a reset and set it up again
It'll be great if you can share more details if you require further assistance from us Cheers~
Suggest visit Google Wifi help topics to understand better.
It is detailed according to issues related to Google Wifi.
I am not starhub staff.
Thanks for your reply.
Something worth checking - did you set the SSID and password to exactly the same one you used for your old router? If yes, please go to each device and do a "Forget network" and associate with the Google Wi-fi network again. (Note that this is not "disconnecting and reconnecting" but forgetting the Wi-Fi network from your device, reconnecting and entering your Wi-Fi password again)
This happened to me some time back and I actually refused to consider this as a potential issue until I exhausted all options I can think of. After going through that, the connection has never dropped since.
Hopefully this helps - if not we'll get our Customer Service to step in to troubleshoot further.
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