Once your order is successful there will be an Order Confirmation ID.
There would be either an email or SMS send to you prior delivery.
i am not starhub staff.
Thank you for writing to us with your concerns. Have your concerns been attended?
if they haven't, please reply with your registered name, service number, order confirmation number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < and we'll assist you from there.