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When will Starhub enable VoLTE for S7 Edge?

SOLVED
Esteemed Commentator

When will Starhub enable VoLTE for S7 Edge?

I notice Starhub did not enable the VoLTE VAS for SAMSUNG S7 Edge. From the screen capture below, M1 line is enabled, but not for StarHub. I bought the S7 Edge from StarHub. I used both M1 and StarHub postpaid 4G plan SIM. I can enjoy HD Voice on M1 Line but not for Starhub (both on SIM1 slot, tested one at the time). The voice quality on Starhub mobile line when using on S7 Edge is blur. When will Starhub enable VoLTE for S7 Edge? OR SAMSUNG S7 Edge is not compatible to Starhub HD Voice+?

 

Screenshot_SAM S7 Edge.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: When will Starhub enable VoLTE for S7 Edge?

@Buhrats

You should be able to use VoLTE now. Please try and let me know if it works Smiley Happy

If my post answers your question, please click on the "Accept as Solution" button!
13 REPLIES 13
Honored Contributor

Re: When will Starhub enable VoLTE for S7 Edge?

StarHub's VoLTE works fine with my iPhone. I think its just on the samsung.

Esteemed Commentator

Re: When will Starhub enable VoLTE for S7 Edge?

Starhub VoLTE works with my SAMSUNG NOTE 4 too. But not with SAMSUNG S7 Edge. M1 VoLTE works on both. Thanks!


@CoolGuy9890 wrote:

StarHub's VoLTE works fine with my iPhone. I think its just on the samsung.


 

Grand Guru

Re: When will Starhub enable VoLTE for S7 Edge?

StarHub's VoLTE works fine with my S6 and my plan is on 4G.

 

Suggest you to visit Samsung Service centre to activate this VoLTE for you.

 

 

Esteemed Commentator

Re: When will Starhub enable VoLTE for S7 Edge?

If you are representing Starhub, and confirmed that Starhub VoLTE had enabled for S7 Edge, I will approach SAMSUNG on this matter. Are you?

 


@eric3743 wrote:

StarHub's VoLTE works fine with my S6 and my plan is on 4G.

 

Suggest you to visit Samsung Service centre to activate this VoLTE for you.

 

 


 

Grand Guru

Re: When will Starhub enable VoLTE for S7 Edge?

I am not Starhub staff &or related.

This matter is widely known, if you care to do a search.

Technical it do not say that S7 Edge from M1 and Starhub is from the same (batch).

 

Previous i did encountered such problematic issue.

Having bought 2 Samsung S5 from both Starhub (16GB) & Singtel (32GB), there are not the same.

Technical, from what i encountered, both models look the same, but the component is different.

This come from Samsung Service staff told me, but did not want to reveal more.

All he said it is due to Android version, which is 'half'-correct.

That is why i suggest you to visit the Samsung Service centre.

When i bought S6 in Jan 2016 Android ver5 and VoLTE icon is 2 arrow pointing to opposite direction.

btw, early this week, my Samsung S6 have upgrade to Android v6, and the icon is exactly like M1.

 

 

 

Let me elaborate;

Hence, from my experience, buying from different sources may have different batch.

As such, having to compare the on both different ISP, it may be the same model, but different batch.

Do take note, "Batch" is define by Manufacturer, this is more likely on same component but different suppliers, for raw material.

I was an Warranty Adminstrator in the Technical dept. (Motor industry)

Hence, should any component failed, the Manufacturer can identify by "Batch" which will identify the supplier on the failed parts that cause the problem.

That is why, it is better to seek the proper Service centre for known problem.

ISP and Retailer will not know on such problematic issue.

 

 

__________________________________
I am not Starhub staff &or related to.

 

 

 

Community Manager
Solution

Re: When will Starhub enable VoLTE for S7 Edge?

@Buhrats

You should be able to use VoLTE now. Please try and let me know if it works Smiley Happy

If my post answers your question, please click on the "Accept as Solution" button!
Esteemed Commentator

Re: When will Starhub enable VoLTE for S7 Edge?

Thanks Jere_Lim! Starhub VoLTE works with S7 Edge now.
Community Manager

Re: When will Starhub enable VoLTE for S7 Edge?

No problem! Glad to help.

If my post answers your question, please click on the "Accept as Solution" button!
Senior Contributor

Re: When will Starhub enable VoLTE for S7 Edge?

But my Samsung Note 5, the volte is can not active.

can advise me ?

 

I already enable Volte inside my phone

 

Regards,

 

Devy

Regards,

Devy