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Volte on ASUS Zenfone 5 (2018)?

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Senior Commentator

Volte on ASUS Zenfone 5 (2018)?

 
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1 ACCEPTED SOLUTION

Accepted Solutions
Senior Commentator
Solution

Re: Volte on ASUS Zenfone 5 (2018)?

HD Voice Plus was not active on the corresponding line for some reason. After the tech support enabled it, Volte can be used on ASUS Zenfone 5. Thanks!

3 REPLIES 3
Senior Commentator

Re: Volte on ASUS Zenfone 5 (2018)?

So sorry, I accidentally posted immature entry.

 

My question is whether ASUS Zenfone 5 (2018), which was purchased elsewhere in Singapore, is compatible with Volte on Starhub network. I recently purchased SIM-only plan but it does not allow Volte on the handset. On the phone setting i made sure Volte option is enabled and also the phone is connected with 4G.

 

Thank you so much for your advise. 

Community Manager

Re: Volte on ASUS Zenfone 5 (2018)?

Hi mooton55

 

Have you restarted your handset or tried placing your SIM Card in another handset to see if this helps solve the issue?

 

Please send me your registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < so we can look into this for you.

 

- Amy
Senior Commentator
Solution

Re: Volte on ASUS Zenfone 5 (2018)?

HD Voice Plus was not active on the corresponding line for some reason. After the tech support enabled it, Volte can be used on ASUS Zenfone 5. Thanks!