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Recontrat vouchers...denied after contract

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Valued Commentator

Recontrat vouchers...denied after contract

I got a call from 63099400.. they offered me to recontract 2yrs and i will get 150$ voucher.....
I signed up the contract and now i am told that i signed up for different package so will not be offered vouchers. The voucher was for package A and as i picked package B in call so no vouchers now. I am told the call was recorded and at no time the customer rep agreed to paying voucher for package B ( i don't agree with this part though) .

This is a really dirty trick imo. The call started with rep offering me package A with vouchers , i asked for other options and picked B. At no time did the customer rep clarified that there is NO voucher for package B .  At the end i was told call will be used for verification, that got me alarmed, so i had explicity asked " so will i get voucher for this " and i was told 'yes'.  

My questiosns

1.) Both the calls were unprofessional the first one and follow up ... Have starhub outsourced support or got a third party to get these contract ?
2.) This is a really dirty trick i feel betrayed...should i ask for upfront vouchers in future ? you don't expect this kind of stuff from such companies.

Questions for community:

1.) What are my options ? should i go to CASE ? Does starhub have any escalation/complaint system against the customer service ? I have asked for voice logs , not sure i m gonna get those.

Everyone's Tags (3)
2 REPLIES
Grand Guru

Re: Recontrat vouchers...denied after contract

Hi  @jaxx

 

Do send your subscriber details via http://bit.ly/StarHubQuery
by clicking on 'Ask an Account Related Question' and including your StarHub Community user name,
so that the customer support can check on this accordingly.

 

 

 

________________________________

I am not Starhub staff &or related to.

 

Alumni (Retired)

Re: Recontrat vouchers...denied after contract

Hi @jaxx,

 

We have alerted Customer Support Team of your feedback, where the customer service team would get back to you accordingly. 

 

 

 


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