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How to send a PM (Private Message) on StarHub Community?

Administrator

There are times when you need to send account information (Not passwords!) privately to StarHub Community staff for the purpose of Customer Service follow ups. A question we often get is: "How do I send a PM?" 

 

Here's how:

 

1) Determine who is asking for your account information. Make sure that he/she is a StarHub staff.

2) Click on the staff's name. In this example, he is KaiBoon

PM1.png

3) You will end up at the profile page. Click on "Send this user a private message".

PM2.png

4) You got it!

PM3.png

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