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How to Retrieve Service Agreement?

Moderator

Do you need to get a copy of your Service Agreement? You no longer have to call our Customer Care Service to request a copy. Now, you can simply retrieve it on My Account. Just follow the steps below.

 

STEP 1: Log in to My Account on https://www.starhub.com/personal.html

STEP 2: Click on 'My Account'2.png

 

STEP 3: Click on 'My Services' tab3.png

 

STEP 4: Scroll to the bottom and click on 'View Service Agreement'4.png

 

STEP 5: Filter product under 'Service Type' and time frame under 'Period' when the customer signed up for service5.png

 

STEP 6: Click on 'Download' to retrieve the Service Agreement in PDF format6.png

 

There you have it! It’s easy to retrieve your Service Agreement.

 

 

NOTE:

You may also view your Service Agreement on My StarHub App. But if you need to download and print a copy of your own you may retrieve it via My Account.

 

 

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