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website access

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Senior Commentator

website access

can someone help or let me know why starhub would block access to the following website: https://www.brewmart.com.au/

 

I have tried using the same device but connecting using Singtel, and it works fine; but when I use starhub mobile data, or fibre broadband, it will not connect. 

 

any advice please 

8 REPLIES 8
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Moderator

Re: website access

Hi @waynem, welcome to Greenr Community! Thanks for joining us here. Have you tried to clear the cookies and cache of the web browser you are using? Also, using a different browser to see if the issue persists?

 

~ Carla
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Senior Commentator

Re: website access

Hello, 

 

yes, I've tried that. and I've also tried to access the site using different devices; with singtel and then starhub and when in Australia, with telstra and vodaphone; and the result is that is all cases it is only starhub that blocks the connection to the website.  

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Moderator

Re: website access

In this case, we highly suggest that you contact our Customer Care Support Team on Facebook or Twitter to further assist you with your concern. Thanks. 

 

~ Carla
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Esteemed Contributor

Re: website access

I also have the same issue with accessing my site www.wetalk.sg (a Singapore hosted site). Problem began yesterday. On home network (through starhub 1G fibre), wired or WiFi: phones, tablets and desktops can not access the site or the site's email server.

 

Switch any device from fibre connection to 4G and everything works fine. I have had other people test from thier home's broadband and all works fine.

 

So this might be a problem with starhub fibre. I went to my site logs and found that all non-fibre connections connected using HTTP/2.0, but the attempts through my home network (fibre) tried to connect using HTTP/1.1 and were rejected.

 

It seems that Starhub fibre connections are blocking or downgrading connections.

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Esteemed Contributor

Re: website access

I should add, It seems that Starhub fibre connections are randomly and inadvertently blocking or downgrading connections. I have not yet noticed any problems accessing other internet sites from my home network (fiber).
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Senior Commentator

Re: website access

well, good luck trying to get it fixed. 

 

for the website I listed, it does not work on any StarHub network - wifi, fibre or cellular. 

 

I followed the advice to post here; no solution, then I tried to talk to StarHub via Facebook, that failed, then I tried to call the tech support - ridiculous, the call centre kept losing connection and dropping out. yup, their own tech support cant sustain a call. laughable.

 

in the end, I just used my wife Singtel connection. it works fine. I guess it a sign to switch carrier 

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Esteemed Contributor

Re: website access

Thanks for the update, discouraging though it is. Our situations are too similar to be written off and too technical for front line customer support. I will abandon this forum and try to find another way in to actual technical support. Failing that your last sentence sums it up.

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Esteemed Contributor

Re: website access

Only fair to update. As mysteriously as this issue appeared yesterday it has now resolved itself, through nothing that I have done. I have no more insight than that but accept it as it is. The net works in mysterious ways.