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voice home issue....

lum
New Commentator

voice home issue....

I have just upgade my internet broadband to fiber broadbandand with home voice

on webnesday the technician mention  internet is done but the voice home got problem

he need to feedback to starhub support team but the phone still able to uses on my old broadband with home voice

today home voice no connection on both Old & New

I call the support team they mention need to wait for 24hrs??

Do it really need to take so long?

if your support team havent fix it why cancel off my old internet broadband with home voice

 

3 REPLIES 3
Grand Guru

Re: voice home issue....

Have you try to connect the phone line to the ONT (modem) Tel Port 1.

Take note only tel port 1 is active.

 

If the problem still exist,

Do write your details to the link, for assistance.
http://bit.ly/StarHubQuery

Ask an account related question.

 

 

 

--------------------------------------

I am not Starhub staff &or related.

Respected Advocate

Re: voice home issue....

@lum, It depends, sometime they have to do some background work for the issue to be solve, USUALLY, it won't take 24 hours but in any case that they have any issue at least they have the buffer to solve the issue.

 

 

“Dogs are wise. They crawl away into a quiet corner and lick their wounds and do not rejoin the world until they are whole once more.”
—Agatha Christie
Alumni (Retired)

Re: voice home issue....

Hi @lum,

 

Is your problem for Digital Voice Home resolved? If no do write in via the following link http://bit.ly/StarHubQuery for us to assist you further.


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

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